Logo Haarlem in a Box

Terms and Conditions

Index:

Article 1 – Definitions

Article 2 – Identity of the entrepreneur

Article 3 – Applicability

Article 4 – The offer

Article 5 – The agreement

Article 6 – Right of withdrawal

Article 7 – Costs in case of withdrawal

Article 8 – Exclusion right of withdrawal

Article 9 – The price

Article 10 – Conformity and guarantee

Article 11 – Delivery and execution

Article 12 – Duration transactions: duration, cancellation and extension

Article 13 – Payment

Article 14 – Complaints procedure

Article 15 – Disputes

Article 16 – Additional or different provisions

 

Article 1 – Definitions

In these terms and conditions the following definitions apply:

  1. Reflection time: the period within which the company can make use of its right of withdrawal;
  2. Consumer: the natural person who does not act in the course of a profession or business and who enters into a distance contract with the entrepreneur;
  3. Company: the natural or legal person who acts in the course of business and enters into a distance contract with the entrepreneur;
  4. Day: calendar day;
  5. Duration transaction: a distance contract with regard to a series of products and/or services, of which the delivery and/or purchase obligation is spread over time;
  6. Durable data carrier: any means that enables the company or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
  7. Right of withdrawal: the possibility for the company to waive the distance contract within the cooling-off period;
  8. Model form: the model withdrawal form that the entrepreneur makes available that a consumer can fill in when he wants to make use of his right of withdrawal. 
  9. Entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers or companies;
  10. Distance contract: an agreement in which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
  11. Remote communication technology: means that can be used for concluding an agreement, without the consumer and entrepreneur meeting simultaneously in the same space.
  12. Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

 

Article 2 – Identity of the entrepreneur

City in a Box

Located at Pieter Calandlaan 359, 1068 NJ in Amsterdam

E-mail address: info@cityinabox.nl

Chamber of Commerce number: 72610387

VAT identification number: 859172673

 

Article 3 – Applicability 

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and orders concluded between the entrepreneur and the company.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the company. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the company.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the company electronically in such a way that the company can can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the company electronically or otherwise.
  4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the company can always invoke the applicable provision that is most favorable to it in the event of conflicting general terms and conditions. is.
  5. If at any time one or more provisions in these general terms and conditions are wholly or partially void or destroyed, the remainder of the agreement and these terms and conditions will remain in force and the relevant provision will be replaced by a provision in mutual consultation without delay. of the original as closely as possible.
  6. Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
  7. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions must be explained 'in the spirit' of these terms and conditions.

 

Article 4 – The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
  2. The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
  3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the company. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.
  4. All images, specifications data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
  5. Images accompanying products are a true representation of the products offered. Entrepreneur cannot guarantee that the displayed colors correspond exactly to the real colors of the products. 
  6. Each offer contains such information that it is clear to the company what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
  • the price including taxes;
  • any shipping costs;
  • the manner in which the agreement will be concluded and which actions are required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and execution of the agreement;
  • the term for acceptance of the offer, or the term within which the entrepreneur guarantees the price;
  • the amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular base rate for the means of communication used;
  • whether the agreement will be archived after it has been concluded, and if so, how it can be consulted by the company;
  • the way in which the company, before concluding the agreement, can check and, if desired, restore the data provided by it in the context of the agreement;
  • any other languages in which, in addition to Dutch, the agreement can be concluded;
  • the codes of conduct to which the entrepreneur is subject and the way in which the company can consult these codes of conduct electronically; and
  • the minimum duration of the distance contract in the case of a long-term transaction.
  1. Notwithstanding paragraph 3 of this article, the offered product - in an image or in the description - may differ from the final product in connection with the limited editions of products from City in a Box's suppliers. If one or more products prove unavailable, a comparable and economically equivalent product will be supplied in its place.

 

Article 5 – The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the company of the offer and the fulfillment of the associated conditions.
  2. If the company has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the company can dissolve the agreement.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the company can pay electronically, the entrepreneur will observe appropriate security measures.
  4. The entrepreneur can – within legal frameworks – inform himself whether the company can meet its payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
  5. The entrepreneur will send the following information to the company with the product or service, in writing or in such a way that it can be stored by the company in an accessible manner on a durable data carrier:
  1. the visiting address of the establishment of the entrepreneur where the company can go with complaints;
  2. the conditions under which and the manner in which the company can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  3. the information about warranties and existing after-sales service;
  4. the information included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the company before the execution of the agreement;
  5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
  1. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
  2. Every agreement is entered into under the suspensive conditions of sufficient availability of the products concerned. 

 

Article 6 – Right of withdrawal

When delivering products:

  1. When purchasing products, the company has the option to dissolve the agreement without giving reasons during 3 days. This reflection period starts on the day of entering into the agreement.
  2. During the cooling-off period, the company will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  3. If the company wishes to make use of its right of withdrawal, it is obliged to make this known to the entrepreneur within 3 days of ordering the product. The company must make this known by means of the model form. After the company has indicated that it wishes to make use of its right of withdrawal, the customer must return the product within 14 days if the product is already in possession. The company must prove that the delivered goods have been returned on time, for example by means of proof of shipment. 
  4. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to make use of his right of withdrawal resp. has not returned the product to the entrepreneur, the purchase is a fact. 

When providing services:

  1. When providing services, the company has the option to dissolve the agreement without stating reasons for at least 14 days, starting on the day of entering into the agreement.
  2. To make use of its right of withdrawal, the company will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

 

Article 7 – Costs in case of withdrawal 

  1. If the company makes use of its right of withdrawal, the maximum costs of return will be for its account.
  2. If the company has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be submitted.

 

Article 8 – Exclusion right of withdrawal

  1. The entrepreneur can exclude the right of withdrawal of the company for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has stated this clearly in the offer, at least in good time before the conclusion of the agreement.
  2. Exclusion of the right of withdrawal is only possible for products: 
  1. that have been established by the entrepreneur in accordance with the company's specifications;
  2. which are clearly personal in nature;
  3. which by their nature cannot be returned;
  4. which can spoil or age quickly;
  5. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  6. for loose newspapers and magazines;
  7. for audio and video recordings and computer software of which the company has broken the seal.
  8. for hygienic products of which the company has broken the seal.
  1. Exclusion of the right of withdrawal is only possible for services:
  1. relating to accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;
  2. the delivery of which has commenced with the express consent of the company before the cooling-off period has expired;
  3. concerning betting and lotteries.
  4. In addition to paragraph 2 of this article, City in a Box explicitly mentions the personal nature of the personalized products it offers and thus the exclusion of the right of withdrawal. In addition, some products can spoil quickly and therefore the right of withdrawal on that ground is also limited.

 

Article 9 – The price

  1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
  2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer. 
  3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
  4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: 
  1. they are the result of statutory regulations or provisions; or
  2. the company has the authority to cancel the agreement with effect from the day on which the price increase takes effect.
  1. The prices stated in the offer of products or services include VAT.
  2. All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price. 

 

Article 10 – Conformity and Warranty

  1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the statutory provisions and/or usability existing on the date of the conclusion of the agreement. or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
  2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the company can assert against the entrepreneur on the basis of the agreement.
  3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 4 weeks after delivery. The products must be returned in the original packaging and in new condition.
  4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the company, nor for any advice regarding the use or application of the products.
  5. The warranty does not apply if:
  • The company has repaired and/or processed the delivered products itself or has had them repaired and/or processed by third parties;
  • The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
  • The defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used. 

 

Article 11 – Delivery and execution

  1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
  2. The place of delivery is the address that the company has made known to the company.
  3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted orders expeditiously but at the latest within 30 days, unless the company has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or only partially be executed, the company will be notified of this no later than 30 days after placing the order. In that case, the company has the right to dissolve the agreement without costs. The company is not entitled to any compensation. 
  4. All delivery times are indicative. The company cannot derive any rights from any stated terms. Exceeding a term does not entitle the company to compensation.
  5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount that the company has paid as soon as possible, but at the latest within 14 days after dissolution.
  6. If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of any return shipment are for the account of the entrepreneur.
  7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the company or a representative designated in advance and announced to the entrepreneur, unless expressly agreed otherwise.

 

Article 12 – Duration transactions: duration, cancellation and extension

cancellation

  1. The company can terminate an agreement that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.
  2. The company can terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, with due observance of the agreed cancellation rules and a notice period of at least maximum one month.
  3. The Company may:
  • cancel at any time and are not limited to cancellation at any particular time or period;
  • at least cancel in the same way as they entered into by him;
  • always cancel with the same notice period as the entrepreneur has stipulated for himself.

Extension

  1. An agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite period.
  2. Notwithstanding the previous paragraph, an agreement that has been entered into for a definite period and which extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed term of a maximum of three months, if the company opposes this extended agreement. can terminate the end of the extension with a notice period of no more than one month.
  3. An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services, may only be tacitly extended for an indefinite period if the company may terminate at any time with a notice period of at most one month and a notice period of at most three months if the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
  4. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Expensive

  1. If an agreement has a duration of more than one year, the company may terminate the agreement at any time after one year with a notice period not exceeding one month, unless reasonableness and fairness preclude cancellation before the end of the agreed duration.

 

Article 13 – Payment

  1. Unless otherwise agreed, the amounts owed by the company must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, this period starts after the company has received the confirmation of the agreement.
  2. The company has the obligation to immediately report inaccuracies in the payment details provided or stated to the entrepreneur.
  3. In the event of default by the company, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the company in advance.

 

Article 14 – Complaints procedure

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
  2. Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the company has discovered the defects.
  3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the company can expect a more detailed answer.
  4. If the complaint cannot be resolved by mutual agreement, a dispute will arise that is subject to the dispute settlement procedure.
  5. In the event of complaints, a company must first turn to the entrepreneur. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
  6. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
  7. If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.

 

Article 15 – Disputes

  1. Only Dutch law applies to agreements between the entrepreneur and the company to which these general terms and conditions apply. Even if the company resides abroad.
  2. The Vienna Sales Convention does not apply.

 

Article 16 – Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the company and must be recorded in writing or in such a way that they can be stored by the company in an accessible manner on a durable data carrier.